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Your relationship with KATZ Communications customer is underscored by our commitment to deliver more for less. So, we meet this commitment by embracing operational excellence across all facets of the business. But, the four pillars of our drive towards operational excellence are people, processes, infrastructure and a choice of engagement models. Therefore, They help to design flexible solutions that address your business, technical and people issues systematically – enabling your organization to transcend the traditional cost focus and experience value across the customer life cycle.
COPC, A US based international standard implementation team ensures KATZ Communications to be a leading BPO Company by proving our potential businesses. We comprehend the essential and distinguished work factors that deliver success, which we incorporate in our work fashion to serve as an extended enterprise for global clients. Quality is headed by the Quality Manager and assisted by Auditors and Quality Champions. Our key elements of Quality encompasses constant endeavor to exceed customer expectations., as an employee we incorporate fair and impartial performance appraisal system, as an Investor complete transparency in operations.
Function difficult to manage or out of control
Control problems are cited as a reason for outsourcing. However, KATZ Communications may be underlying causes – such as unclear management expectations or difficulty in measuring performance by Call Center Services– for which outsourcing alone is not the solution. Management in this case should work with outsourcing providers to define requirements. Feel free to contact us for any further information.